Privacy Policy

This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we store and handle that data and keep it safe.

1. WHO WE ARE AND WHAT WE DO

NetTelics is an elite team of communication specialists established in 1996 with extensive experience in installing and maintaining Telecommunication systems and providing logistical support to clients with objectives in austere environments. We regularly deliver training seminars in the instruction of hardware operation, software usage and current communications protocols and equipment.

We can be contacted at NetTelics Ltd at 2.12 Formal House, St George’s Place, Cheltenham, Gloucestershire, GL50 3PN or on 01242 210 189 and 07714 490 277.

2. THE FIRST POINT OF CONTACT FOR DATA PROTECTION

If you have any concerns or queries about our data protection procedures, please email: Operations@NetTelics.com or contact Nicholas Hague on 07714 490 277.

3. WHY WE PROCESS DATA

NetTelics provides a broad base of global deployment services for clients with communications and logistical requirements in austere and hostile environments.  We process your data if you contact us as a potential client or contractor, in order for us to answer your query or start working with you. If you are one of our suppliers, then we process your data as part of our ongoing working relationship.

4. LEGAL BASES FOR PROCESSING YOUR DATA INCLUDING ANY EXPLANATION OF LEGITIMATE INTERESTS

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. Some of these reasons, set out below, are the bases we have for processing your personal data:

Consent

In specific situations, we can collect and process your data with your consent. For example, when you contact us with an enquiry via phone or on our website.

When collecting your personal data, we always make it clear to you which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

We need to collect and retain your contact details, so that we can, for example:

Legal obligations

If the law requires us to, we may need to collect and process your data.  For example, we are obliged to retain certain information for HMRC tax and accounting purposes, or to comply with other legislative provisions.

Legitimate interest

In particular circumstances, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we retain client, contractor and supplier information for six years beyond the contract period, in order to maintain a good working relationship with these individuals.

5. WHEN WE COLLECT DATA

Via our website

If you’re looking to join NetTelics as a contractor, you can make an initial enquiry on our website and we will contact you to discuss potential opportunities. Similarly, if you’re a client looking for a contractor then you can complete the online form with the contact details for your organisation and we will be in touch.

Phone or email

If you make an enquiry over the phone or email, we will use the details you give us to assist with your query or registration with us as a contractor, as applicable.

We also collect data when we enter into a contract with suppliers.

6. WHAT DATA WE COLLECT

7. HOW WE USE YOUR PERSONAL DATA

8. HOW LONG WE KEEP YOUR PERSONAL DATA

Whenever we collect or process your personal data, we only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will be deleted completely. Some examples of our data retention periods:

Clients and Contractors

We will keep the personal data you give us for 6 years so that we can retain a good working relationship with you should you have any queries or wish to work with us again on another project.

Suppliers

For companies supplying us with goods, we retain your personal information for a period of 6 years so that we can, if necessary, contact you again and continue our business relationship with you.

We also need to comply with our legal contractual obligations and therefore we need to retain certain transactional information from the order for 7 years to satisfy accounting rules.

9. HOW WE KEEP YOUR DATA SAFE

We are aware of the need to maintain the correct and highest-level security when processing your personal information. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way.

We take the following steps to maintain the security of your personal information:

All documentation retained in paper form is kept locked in our offices and premises are protected by an intruder alarm.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

10. WHO WE SHARE YOUR DATA WITH

We sometimes share your personal data with trusted third parties which act only on our instruction (known as “data processors”).

Data processors might be, for example, 3rd party accounting apps or subcontractors or delivery companies or those companies who store data for us.

Where we share information with these companies or individuals we make sure that they also keep your data secure and that they also protect your rights. To this end, we make sure that:

We sometimes also share your data with third parties for their own purposes (“joint controllers”) e.g. HMRC, accountants, legal advisors, contractors etc.

We will only do this in very specific circumstances, for example:

11. WHERE YOUR DATA IS PROCESSED

We do not transfer data outside of the EEA.

From time to time we may pass personal data such as your name and email address to other services that we use to send out communications (both electronic and print).

However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).

12. YOUR RIGHTS AND WHO TO CONTACT

You have the following rights, which you can exercise free of charge:

Access

The right to be provided with a copy of your personal data.

Rectification

The right to require us to correct any mistakes in your personal data.

To be forgotten

The right to require us to delete your personal data, in certain situations.

Restriction of processing

The right to require us to restrict processing of your personal data, in certain circumstances e.g. if you contest the accuracy of the data.

Data portability

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party, in certain situations.

To object

The right to object:
At any time to your personal data being processed for direct marketing (including profiling); in certain other situations to our continued processing of your personal data, e.g. processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

If you would like to exercise any of those rights, please contact Ali Pourtaheri on +44 (0) 7887 616 387 or at Ali.Pourtaheri@NetTelics.com.

OTHER RIGHTS

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

We will then stop processing your information unless we believe we have a legitimate overriding reason to continue processing.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

For us to check your identity, please:

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act on your behalf.

If we choose not to action your request, we will explain to you the reasons for our refusal.

Your right to contact the ICO

We would hope that you will always raise any issues with us first, and that we will be able to resolve them to your satisfaction. However, if this isn’t possible then you always have a right to complain directly to the Information Commissioner’s Office (ICO) If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data.

You can contact them by calling 0303 123 1113 (local rate) or go online to www.ico.org.uk/concerns (this opens in a new window; please note we can't be responsible for the content of external websites).

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

You also have the right to take to seek a judicial remedy.

UPDATES TO THIS PRIVACY NOTICE

From time to time we will make changes to this Privacy Notice, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check our website periodically to view the most up-to-date Privacy Notice. This privacy notice was last updated on 24 August 2018.

Contact Us

For more information about any of our services please contact us.

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